Patients and Visitors are requested to adhere to the instructions below pertaining to Visiting hours, Admission and Discharge Process and other guidelines mentioned below.
As a patient or attendant, you are responsible:
As a patient or attendant, you have the right to:
All Intensive Care Units (ICUs) areas are restricted areas. Visitors are requested to adhere to protocol and wear isolation gown, mask, gloves, shoe covers and use hand sanitiser available at the hospital before and after entering these areas.
Not visit if the visitors are sick.
Comply with safety and security procedures.
Act in a respectful manner.
Unacceptable behaviour includes but is not limited to:
The front office staff at the reception will assist you during the admission process. They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference. They will also draw out an estimate and guide you for selecting the relevant category of room.
In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge. Those seeking the cashless route would have to visit the insurance desk/TPA desk for the hospitalisation of the patient. The staff will escort the patient to the allotted room/bed and make you feel comfortable.
Your nurse will assist you in the discharge process which may take few hours to complete. Once your final bill is generated, you are expected to clear your dues by paying cash or by a credit/debit card. The nurse will hand over your discharge summary and belongings (like thermometer, urinal bedpan, etc. - used during the course of your stay). She will also explain the medications you need to continue after your discharge and any other follow-up instructions. In case you need a medical ambulance to drop you at your home, please inform your nurse and she will make the necessary arrangement.